Overview
At RK Infotech & Digital Services, we strive to ensure smooth and transparent digital transactions for all our registered operators and partners. This Refund and Cancellation Policy outlines the terms and conditions under which refunds or cancellations are processed for wallet additions or service requests.
Wallet Top-Up & Failed Transactions
If a user attempts to add funds to their portal wallet via the payment gateway and the amount is debited from their bank account/UPI but does not reflect in their portal wallet due to technical glitches or gateway timeouts:
- Such failed or stuck transactions are automatically reconciled by our payment gateway providers within 3 to 5 working days.
- If the amount is not credited back to your bank source or portal wallet within the stipulated timeframe, you can raise a ticket with our support helpdesk along with your transaction reference number.
Service Request Cancellation
Once a certificate processing utility or document application request is submitted through the operator dashboard and processed by our backend system:
- It cannot be cancelled or modified, as processing begins immediately upon submission.
- Refunds will not be issued for successfully processed utility requests or completed document generations unless there is an explicit service failure from our end.
Contact Support for Disputed Charges
If you notice any unauthorized or duplicate deduction from your account linked to our portal, please report it immediately to our customer support team within 48 hours of the transaction.
Email: support@rkinfotech.in
Helpline: +91-9876543210